Lee Cockerell is an author and former executive vice president of operations for the Walt Disney World Resort. He served in this role from 1997 until his retirement in 2006. Cockerell is known for his leadership and management expertise, as well as his focus on customer service excellence. After retiring from Disney, he became a public speaker and published several books on leadership, management, and customer service, including "Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney," which offers insights and guidance on effective leadership principles drawn from his extensive experience managing one of the most recognized hospitality brands in the world.