This book is a must-have for anyone in the business world who wants to improve their customer relations. Written by Dru Scott and published in 1988 by Crisp Publications, Incorporated, "Customer Satisfaction: The Other Half of Your Job" offers valuable insights into the importance of customer satisfaction and how to achieve it. The book is a trade paperback with 224 pages and is written in English. It covers topics such as understanding customer needs, building customer loyalty, and measuring customer satisfaction. This book is perfect for those in the business and economics genre who want to improve their customer relations and overall business success.